The best place to relax and treat

Privacy Policy

"ARDEN PALACE" medical resort and SPA

"Arden Palace" provides the services specified in the Public Offer Agreement, including through the Internet, in order to satisfy the interests of our clients as best and as quickly as possible. Understanding the concerns of our future customers, we undertake to comply with this Privacy Policy to ensure the safety of your personal data.
When visiting our official web page "Arden Palace", we may request your personal data, which include: your last name, first name, patronymic, contact information, date of birth, place of work, your position, gender, citizenship, mobile phone number, postal address and e-mail address, information about documents required for identification (for example, passport number and series, its validity period), credit card information, check-in and check-out dates, your preferences when staying at the hotel, any any other information that you voluntarily leave on the official website.
By using our services, you consent to the use of personal data and are informed of your rights in accordance with Art. 8 of the Law of Ukraine "On Protection of Personal Data".
Your personal data may be used for the purpose of providing the services you request: booking rooms, membership in loyalty programs, sending news and special offers. Your personal data may also be used to improve the quality of services at Arden Palace, conduct market research, send invitations and information about our new services.
Information may be provided to third parties in exceptional cases provided for by the current legislation of Ukraine, international legal acts with directly applicable norms regulating the personal data of natural persons, only with your consent.
We receive and store any information you enter on the official website only to the extent necessary to provide services. In the future, personal data may be collected and processed automatically when you use this website (for example, through cookies).
If you make a reservation for services or make a payment on behalf of or in the interests of third parties, the information you provide about these third parties is collected and processed by "Arden Palace" under the same conditions on which your personal data is processed. By providing such information about third parties, you confirm that this third party is familiar with these terms and understands their consequences, and also provides unconditional and full consent to the collection and processing of his personal data in accordance with this privacy policy, and agrees that access to such information is possible from the section of your account.
To the extent necessary for the proper provision of the services you have selected and booked, we transfer your personal data to third parties, as indicated above, since the services cannot be provided without such a transfer. Please note that such companies may contact you in order to obtain additional information about you, assist you with booking services, or respond to your comments, as it relates to the provision of services.
We make every effort to ensure that you can visit and use our website as safely as possible. Therefore, we comply with the provisions of Article 32 of the General Data Protection Regulation (hereinafter - GDPR) to ensure the protection and security of personal data.
For all questions related to the processing, storage and use of personal data, please send a request by e-mail to: